Refund policy

 

We aim to deliver effective and outstanding customer service to each and every one of our clients. All purchases are FINAL SALE because of the custom nature of the wigs, time it takes, and sanitization purposes. Once an order has been fulfilled and shipped—no refunds or exchanges. However, if a mistake occurs on our end, we offer up to 14 days for an exchange or immediate alterations for incorrect details only. The item must be returned in its original, undamaged condition for eligibility. Once item has been altered or worn, we cannot resell the items.

If, by rare chance, you happen to receive an incorrect package, we are happy to accept the hair back in exchange for the correct order. The merchandise must remain unaltered and in the same condition as received. It must be unworn or unused, and in its original packaging. Additionally, please provide proof of purchase. Returns will be declined if the items are not in their original condition.

$200 fee for unsigned, returned packages or packages that have been refused by receiver.